Daroobini Media - Web Application Privacy Policy

Introduction      

Welcome to Daroobini’s privacy policy statement.

Daroobini respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit from) and tell you about your privacy rights and how the law protects you.

Contents

1. Purpose of this privacy policy
2. The data we collect about you
3. How your personal data is collected
4. How we use your personal data
5. Disclosures of your personal data
6. Data security
7. Data retention
8. Your legal rights

     1. Purpose of this privacy policy

This privacy policy aims to give you information on how Daroobini collects and processes your personal data through your use of this website, including any data you may provide through this website when you subscribe to any of our services.

This website is not intended for children without the monitoring of their guardians and we do not knowingly collect data relating to children.

It is important that you read this privacy policy so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

If you have any questions about this privacy policy or our privacy practices, please send an email to info@daroobini.com.

     2. The data we collect about you

Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

1. Identity Data – includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
2. Contact Data – includes billing address, delivery address, email address, and telephone numbers
3. Financial Data – includes bank account and payment card details
4. Transaction Data – includes details about payments to and from you and other details of products and services you have purchased from us
5. Technical Data – includes internet protocol (IP) address, your login data, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
6. Profile Data – includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses
7. User Data – includes information about how you use our website, products, and services
8. Marketing and Communication Data – includes your preferences in receiving marketing from us and our third parties

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your user data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade unions membership, information about your health, and genetic and biometric data) nor do we collect any information about criminal convictions and offenses.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

     3. How your personal data is collected

We use different methods to collect data from and about you including through:

Direct interactions – You may give us your identity, contact, and financial data by filling in online forms or by corresponding with us by email, phone, or otherwise. This includes personal data you provide when you:

1. Subscribe to our services or newsletter
2. Create an account on our website
3. Purchase a product or service
4. Request marketing information to be sent to you
5. Enter a competition, promotion, or survey; or
6. Give us feedback or contact us

Automated technologies or interactions – As you interact with our website, we will automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive other technical data if you visit other websites employing our cookies. Please see our cookie policy below for further details.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. Where we need to perform the contract we are about to enter into or have entered into with you
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
3. Where we need to comply with a legal obligation

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

The purpose/Activity for which we will use your personal data:

1. To register you as a new customer
2. To process and deliver your order
3. To manage our relationship with you
4. To enable you to partake in a prize draw, competition
5. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) 
6. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
7. To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
8. To make suggestions and recommendations to you about goods or services that may be of interest to you

The Type of data we collect:

1. Identity
2. Profile
3. Usage
4. Contact
5. Technical
6. Financial
7. Transaction
8. Marketing and Communications

The Lawful basis for processing including basis of legitimate interest:

1. Performance of a contract with you
2. Necessary to comply with a legal obligation
3. Necessary for our legitimate interests (to recover debts due to us)
4. Necessary for our legitimate interests (to keep our records updated, to study how customers use our products/services, and to develop them and grow our business, and to inform our marketing strategy)
5. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network and data security, to prevent fraud, and in the context of a business reorganization or group restructuring exercise)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your identity, contact, technical, usage, and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving marketing and promotional materials from us. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time OR by following the opt-out links on any marketing message sent to you OR by contacting us. Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, experience, or other transactions.

Cookie Policy

Cookies are small text files sent to your browser by the website you visit. They help the site remember information about your visit by giving you more personal and convenient website visits.

We use cookies on our website for functionality by allowing users to interact with our website to access features that are fundamental to our services. Things considered fundamental to our services include preferences like the user’s choice of language, product optimizations that help maintain and improve a service, and maintaining information relating to a user’s session, such as the content of a shopping cart.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse our website cookies, please note that some parts of this website may become inaccessible or not function properly.

     5. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in section 4 above (How we use your personal data):

1. Third parties
2. Third parties, to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to access your personal data for specified purposes and in accordance with our instructions.

     6. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

     7. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purpose of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means and the applicable legal regulatory, tax, accounting or other requirements.

     8. Your legal rights

You have the right to:

Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

1. If you want us to establish the data's accuracy.
2. Where our use of the data is unlawful but you do not want us to erase it.
3. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
4. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

This version was last updated on 23 August 2023.